Any payment will be credited against your account. No refunds will be made by the City after receiving online payment.
At this time the City is NOT assessing any fees related to the processing of online payment transactions.
Payments received before 2pm Central time are credited the same business day. Payments received after 2pm Central time, weekends, or holidays, are credited the NEXT business day.
The payment server is OFFLINE between 1:45-4:00 am each day for backup and maintenance. Payments can NOT be processed during this window of time.
Please contact our Billing Specialist if you have questions/concerns
Ms. Kara Robbins
City of Joplin-Utility Billing 417.627.2955